Terms & conditions of sale

Terms & Conditions of use

These general terms and conditions of sale (“Terms and conditions of sale”) govern the sale of Uli Rapp jewelery on the website www.ulirapp.com (“Site”) and shall take precedence over any terms of purchase unless otherwise formally and specifically provided in writing by us. These Terms and conditions of sale shall apply to the purchase and delivery of any and all ULI's products and may be amended from time to time. The placing of an order by the buyer implies that the buyer is aware of these conditions and accepts them without reservation.

These Terms and conditions of sale are entered into by two parties: ULI, registered in the Chamber of commands of Netherlands(KVK) under the number 34349223, located on Singel 76 B4, 1015 AC Amsterdam en whose tax(btw) number is 241932671B01; and any natural person or legal entity (hereinafter referred to as “Customer” ) who wishes to make a purchase on the website www.ulirapp.com.

ULI jewelry on www.ulirapp.com is sold to Customer strictly for retail sale and under no circumstance to be resold to other retailers. The price payable by Customer will be the price ULI sets forth online and confirms in order confirmation.

Customer acknowledges, agrees and warrants: Customer’s purchase of ULI's products is for Customer’s sole benefit and not the benefit or any third party.

For more information on wholesale contact ULI at info(at)uli.amsterdam.

AUTHENTIC ULI

ULI products are handcrafted with love in the atelier in Amsterdam by Uli Rapp and her team. They are made with the highest-quality materials, design and workmanship. All ULI products are individually controlled for quality.

PRODUCT VARIATION FROM IMAGE ON THE SITE

Please note that all ULI jewelry is lovingly hand-made to the highest possible standards. Each piece is unique and, although we take the utmost care, pieces cannot be exactly reproduced identically. The jewelry you order may therefore differ slightly from the model image on the Site. We feel that this is gives our jewelry even more exceptional and we hope you feel the same.

PRODUCT AVAILIBILITY

The products featured on the Site are a selection of the whole ULI collection, not all products are featured on the Site. The selection of models featured on the Site, color combinations and availability may be modified without prior notice.

PRICE

The prices of the jewelry available for sale in the ULI's online store are quoted in euros, taxes included.

Orders placed on the Site and delivered outside of the Netherlands may be subject to taxes and customs when the parcel reaches its destination. Any such taxes and customs duties that may potentially apply upon delivery of goods shall be paid by the Customer and are the responsibility thereof.

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

PLACING AN ORDER

Once we have received your order, you will receive an email acknowledging the details of your order to the email address provided by you.

May you have any additional request or changes, please contact us within 5 hours after placing the order so we can take them into consideration before the order starts getting processed.

You will be also notified by email when the order has been shipped.

LEAD TIMES

Every ULI piece is handmade and depending on the stock it can take up to 5 business days to have it ready for shipping. In the unusual event of a delay in fulfilling an order, the Customer shall be notified promptly by email.

PAYMENT

We currently accept payments by bank card Visa, MasterCard and American Express.

Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of the credit/debit card rejects authorization of payment to ULI, we will not be held liable for any delay or non-delivery.

In case Customer doesn’t make payment owed as set forth on the order confirmation then Customer will have defaulted and breached this agreement.

Customer will indemnify ULI against any and all costs, losses and expenses incurred by ULI as a result of payment cancellation/withdrawal.

All goods supplied remain the property of ULI until all the invoices – including those not yet due – have been paid in full.

SHIPPING AND DELIVERY

All items are shipped from our Amsterdam atelier. Delivery will take 1-10 business days depending on your location. In case of urgency please contact us per email to ship via Fedex or other express service.

Orders are shipped via the Netherlands Post Office Post NL and can be tracked by us. Purchases may not be shipped to P.O. boxes which are not secured by Post NL.

The costs of shipping are:

Netherlands 4,-euro

Central Europian countries 11,-euro

other Europian countries 13,-euro

the rest of the world 16,-euro

Additional costs of 1,-euro apply per each other product shipped together.

Orders are processed and delivered Monday through Friday, excluding holidays. Please note that estimated delivery dates are indication only and are not guaranteed. ULI cannot be hold responsible for unanticipated delays.

CUSTOMERS FROM PUERTO RICO

The representation of Uli in Puerto Rico is exclusively handeled by Trendz. Both for wholesale as well as retail orders please contact Carolina Caselas at Instagram @ulirapp_pr or Facebook Uli Rapp Puerto Rico.

RETURN AND EXCHANGE POLICY

We accept returns on your unworn purchases within 14 days of receipted delivery for any reason. Customers who decide to exercise their right to withdraw from a purchase must notify us at info(at)uli.amsterdam with reference of the original order number.

The unused goods must be shipped back at the latest within 14 days of informing ULI of the decision. Please re-supply credit card details at the time of return/exchange. The refund shall be made by within 14 days of the withdrawal notification, subject to receiving of the goods.

Only items sent back in their entirety, in perfect condition, in their complete original packaging will be accepted. Damaged goods or goods whose original packaging has been damaged shall be neither refunded nor exchanged.

Please note that the buyer shall bear the cost of returning goods to ULI. Any loss or damage to returned goods during transit back is the responsibility of the buyer. To ensure that returned items arrive safely, please pack your item in secure packaging and use a registered postal service.

The address for return is:

ULI

Singel 76 B4

1015 AC Amsterdam

The Netherlands

Please note ULI jewelry will only accept returns purchased directly from the www.ulirapp.com online store. Any items purchased from a ULI retailer must be returned to that retailer and are subject to their return policy.

EXCLUSION FROM THE RIGHT OF WITHDRAWAL

Unique products manufactured on the basis of a consumer’s individual specifications cannot be returned nor exchanged.

GUARANTEE

ULI products are guaranteed for 12 months from the date sent to the Customer, subject to normal use of the product.

In the event of a defect, you contact us by email at info(at)uli.amsterdam explaining your repair request. We will inform you of the best way to proceed, the repair procedure and time it will take.

Beyond the duration of the guarantee, the jewelry can be repaired at the owner's expense plus the shipping charge. In that case repair charge estimate will be sent to you beforehand for approval.

Every piece of jewelry comes with a card that provides care instructions. ULI cannot be held responsible if the products are subjected to conditions that are incompatible with those set forth in the recommendations for use or to any other extreme situation such as variations in temperature, over-exposure to light, exposure to smoke.

Slight variations in size or color, for example, result from being hand crafted and cannot be considered as flaws. Similarly, the normal aging of a product (fading of colors, alteration in the feel of the material to the touch, cuff marks, scratches, dirt) cannot constitute a condition for the exchange or return of the product.

CARE INSTRUCTIONS

We recommend handling this product with great care. Pulling, snagging or excessive surface abrasion should be avoided.

To clean occasionally, wash with warm water&little soap.

When not in use, store flat or hanging in a shape you would like to wear it in. Do not store folded or stretched.

Avoid contact with cosmetics, perfumes, hairspray and long exposure to sunlight as this may cause tarnishing and discoloration.

Do not iron.

LEGAL NOTICE

ULI makes no warranties whatsoever. ULI hereby disclaims all warranties, whether express or implied, including, without limitation, any implied warranties of merchantability and/or fitness for a particular purpose, and/or any implied warranties arising from any course of dealing, usage, and/or trade practice.

FORCE MAJEURE

ULI shall not be held responsible for the complete or partial failure to fulfill its obligations under this contract, if this non-fulfillment is caused by an event that constitutes force majeure, including but not limited to cases of disruptions or strikes, whether total or partial, in particular of the postal services and means of transport and/or communication, floods, fires, and, in general, events beyond its control.

If you have any further questions please contact us on info(at)uli.amsterdam. We are happy to help!

Thank you for visiting www.ulirapp.com. PLEASE READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THE SITE (hereinafter referred to as the "Site").

The following general terms and conditions ("Terms and conditions of use") apply to all visitors and users of the ULI jewelry website, www.ulirapp.com. By using this website you are accepting and consenting to be bound by the Terms and conditions of use provided herein, as well as the confidentiality rules (“Privacy Policy") and, when you make an online purchase, the information concerning your purchase (“Terms and conditions of sale”)

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS OF USE, OR ANY OTHER POSTED GUIDELINES OR RULES, PLEASE DO NOT USE THIS SITE.

We reserve the right, in our discretion, to update or modify the Terms and conditions of use, Privacy policy and Terms and conditions of sale at any time. Such changes shall be effective immediately upon posting, it will notify you by displaying a prominent announcement at the top of the text of these Terms and conditions of use, Privacy policy and Terms and conditions of sale as appropriate, for thirty (30) days.

APPLICABLE LAW

The laws of the Netherlands will govern these Terms and conditions of use, Privacy policy and Terms and conditions of sale, without giving effect to any principles of conflicts of laws. In the event that a violation of these rules and regulations occurs, ULI jewelry reserves the right to seek all remedies available by law and in equity. In connection with any litigation, without limiting our right to bring and action against you in any jurisdiction, you further agree to submit to the exclusive jurisdiction of the court of the Netherlands.

COPYRIGHT NOTICE

Unless otherwise stated, the ULI jewelry website in its entirety and all of its “Content” (including design, information, texts, images, names, likenesses, pictures, graphics, logos, illustrations, photographs, audio and video files, formats, code and software, configurations, scripts, links, interactive features and other material and files) are exclusive property of ULI and are protected by the international laws governing copyright, registered trademarks and/or other intellectual property rights. All rights are reserved worldwide.

ULI name and brand, as well as all the other brand names associated with ULI mentioned on this Site, whether registered or not, are trademarks or international service marks of ULI.

You must comply with all proprietary and copyright notices on this website. You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any content available on, incorporated into or accessed through the ULI jewelry website.

You may download or reproduce information appearing on this Site solely for personal and non-commercial purposes. The downloading or reproduction of any document or software gives you no right, title or interest with respect to such documents or software.

With the exception of personal and non-commercial use, you are prohibited to:

reproduce, copy, download, adapt, broadcast, store, transmit, retransmit, distribute, redistribute, print, publish, sell, display, create derivative works from or otherwise exploit of any part of this Site or any related software; any material contained on this Site or obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner

use or apply, for commercial purposes, any material or information on this Site, without the prior written consent of ULI jewelry

alter, adapt, decompile, disassemble, crop, re-size, reverse engineer, move, remove, delete or in any other way modify any material, information or software that you receive from this Site or which can be accessed through this Site

You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to use the Site’s service to gain unauthorized access to any other computer system.

LINKS TO OTHER SITES

The Site may contain links to websites and resources on the internet that are unrelated to ULI and which are owned and operated by third parties (“Third-party sites”). ULI does not make any representations or warranties about any Third-party sites you may access through this Site. These links are provided solely as a convenience to you and do not constitute an endorsement nor implication that ULI is affiliated with or otherwise recommends, certifies, endorses, sponsors any Third-party sites. We are not responsible for the availability and the contents of Third-party sites, nor any products and services offered on such sites. Terms and conditions of use and privacy policy of such Third-party sites, and not the Terms and conditions of use of this Site, govern your use of that material. We cannot ensure the accuracy of their information. You must make your own independent decisions regarding your interactions or communications with any other website. Any question or comment concerning any other site must be sent to that site's operator.

From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms and conditions of use, we may, in our sole discretion, declare you to be in breach of the Terms and conditions of use, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.

DISCLAIMER

ULI attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site and the information without notice. If you notice an error concerning information that we may have omitted, do not hesitate to inform us by email.

ULI does not warrant that the Site, its content, materials or services will be timely, complete, accurate, secure, uninterrupted or error free, or that defects will be corrected. ULI shall not be held liable for any inaccuracy or error, or for loss or damage caused by or resulting from the use of information obtained on or through the Site.

If you are dissatisfied with the Site, please discontinue using it.

LIMITATION OF LIABILITY

This Site and its Content are provided "as is" and "within the limit of their availability".

ULI shall not be held liable and expressly disclaims all warranties, conditions, representations and endorsements of any kind, whether express or implicit with regard to the information accessed, including all content and material, functions and services provided on the Site; provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, absence of malevolent programs (such as viruses, worms or Trojan horses), merchantability or fitness for a particular purpose.

Your use and browsing of, and any reliance by you upon this Site is at your own risk and you assume responsibility associated with the Site, including impossibility to use the Site, any loss of data and the costs related to any assistance or repair of any hardware and/or software used by you for connecting to the Site.

Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result.

As some jurisdictions do not allow the exclusion of implicit guarantees, or limitation of liability for consequential or incidental damage, some or even all of the clauses mentioned above may not apply to you.

INDEMNIFICATION

In no event shall ULI and its employees, content or service providers be liable to you for any actual, direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site (its content, materials or functionality, information and products). This including loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature.

You agree to indemnify and hold harmless ULI, its employees, content and service providers, or any other party involved in the creation, production or transmission of the Site from and against any claims, lawsuits, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the Site, or the services provided in relation to the Site, any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing the Site or your downloading of any materials, from the Site.

COVENANCY

You represent, warrant and covenant that:

you have the power and authority to enter into this agreement

you are at least eighteen (18) years old

your use of the Site will comply with these Terms and conditions of use

TERMINATION

This Agreement is effective unless and until terminated by either you or ULI, which termination may occur at any time. If ULI determines, in its sole discretion, that you fail to comply with any of the terms or provisions of this Agreement, ULI may terminate this Agreement immediately and without notice. Upon termination by either you or ULI, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.